Current Support Issues
1) Excel 2007 (Office 2007)
Because of massive changes to the Office interfaces, previous versions of WinSTAT (through Version 2006.1) do not run correctly under Excel 2007. Existing WinSTAT customers may update for the reduced price of $79. The update includes a new product manual and CD. Please get in touch with:
North and South America: info@aprompt.com, Tel. 1-800-478-9515
elsewhere:
2) Windows VISTA
Because of changes to security principles in the new operating system, previous versions of WinSTAT (through Version 2006.1) do not install properly on Vista systems. Existing WinSTAT customers may update for the reduced price of $79. The update includes a new product manual and CD. Please get in touch with:
North and South America: info@aprompt.com, Tel. 1-800-478-9515
elsewhere:
3) Excel 2003 (Office 2003) Service Pack 3 (SP3)
Microsoft has recently issued a Service Pack for Office 2003. If you have "Office Update" activated, this may be installed without your knowledge. To check your version, select "Help (?) : About Excel" in the Excel menu. You will see "SP3" at the end of the first line.
This service pack includes an error which prevents many WinSTAT functions from working. The symptom of the problem is a window asking you to set the WinSTAT database, followed by Excel freezing up.
To resolve this problem, follow these steps:
- Determine your WinSTAT version (select "Help :
About WinSTAT" in the WinSTAT toolbar).
- Download the appropriate link from the following table.
Version 2000.1
Version 2001.1
Version 2003.1
Version 2005.1
Version 2006.1
Version 2007.1
- Unzip the downloaded file "winstat.zip" and
extract the file "winstat.dll".
- Copy "winstat.dll" to your windows system folder "c:\windows\system32".